Product Support

• Do you need on-site installation or on-site technical support??
  Annual Service agreements that include parts and labor for on-site technical support start at $558 (national service city area) for the Microfilm ScanPro microfilm scanner.

• Suggested computer requirements for ScanPro models?
  For best performance, the recommended minimum computer requirements should be followed.

• What is the Factory Depot Service Warranty for the ScanPro 1000?
  A 12 month factory depot service warranty provides convenient, fast, reliable technical support for any ScanPro 1000 purchased in the US. How does it work?

• Need help ordering equipment for your application?
  These products use a modular design which makes it possible to best match equipment to the application. The information that you need to determine what to order for your application can be found at the "FAQs" tab. If you still have questions, e-ImageData provides an excellent e-mail and customer service telephone response line to help you.

• Important information when re-shipping your ScanPro.
  Repack instructions for the ScanPro 35, 200i, 300i, 400i.
  Repack instructions for the ScanPro 1000.

• Product Warranty and Product Return Policy.
  Warranty and Return Policy.
  
  
• Find a replacement driver for your ScanPro.
  Replacement drivers for ScanPro Scan-to-PC models.
  
  
• Adding Additional Lenses to a ScanPro Dual Lens Assembly.
  Adding Additional Lenses in a Dual Lens Assembly (35, 200i, 300i, 400i).
  
  
• Quick Start - ScanPro 1000 Quick Start Button Overview .
  ScanPro 1000 Quick Start Button Overview - download and print.
  
  
• Add Your Contact E-mail for Automatic Notification When ScanPro 1000 Updates Are Available.
  Adding my e-mail address to the contact database