ScanPro® Product Warranty
All ScanPro products have a proven track record of performance and reliability backed by factory-trained technicians. To confirm our commitment to supplying the most reliable microfilm scanning equipment on the market, we offer a best-in-industry 3-year factory warranty on all of our products and amazing options for out-of-warranty products. In addition, we pride ourselves on our excellent customer service – updating and training our customers as new features and software updates become available. With ScanPro, we have you covered!
“No Fine Print Warranty” | Standard and Continuous Product Warranties
Standard Product Warranty: A 3-year warranty commencing at the time of your hardware purchase.
Continuous Product Warranty: Warranty covering the same hardware as the Standard Product Warranty. This Continuous Product warranty remains in effect for as long as the ScanPro Advantage (SPA) membership for your specific hardware (identified by serial number) has not been allowed to expire. Good news! If for whatever reason your SPA membership has expired this warranty can be immediately reinstated at any time by purchasing a discounted multi-year (2, 3, 4, or 5-year) SPA membership. Furthermore, the term of this warranty is for the term of your multi-year SPA membership.
ScanPro Advantage membership: A hardware-specific (identified by serial number) software license that provides numerous additional features such as WORD-Search™, Copy to Clipboard, INFO-Link™, OCR PDF Multi-page, AUTO-Scan® Pro, and more.
Extent of Coverage
Covered Hardware: ScanPro models 700, 800, 1100, 2000, 2200, 2200+, 3000 and i9300 microfilm scanners as well as accessories for the listed microfilm scanner models sold by e-ImageData Corp.
e-ImageData Corp.’s Responsibility: To repair or replace (at the discretion of e-ImageData) the covered hardware free of charge (except for shipping charges). To provide free technical support and training via email, phone and remote connection.
Customer Responsibility: To obtain repair service under this warranty you must…
1) Contact e-ImageData Corp. to obtain a Return Material Authorization (RMA) number.
2) Correctly package the covered hardware in e-ImageData’s original packaging. WARNING: It is extremely important that covered hardware be returned in e-ImageData’s original packaging. Failure to do so will result in shipping damage for which you will be charged. If you do not have the original packaging
e-ImageData Corp. will provide this free of charge (except for shipping charges).
3) Write the RMA number on the outside of the return packaging.
4) Ship the covered hardware to e-ImageData Corp. with shipping charges prepaid.
5) Pay the shipping charges for returning the repaired or replaced covered hardware to you.
Exclusions: This warranty does not cover any hardware subject to misuse. This warranty does not cover shipping damage. e-ImageData Corp. does not assume responsibility for consequential damages of any nature and shall not be liable for damages resulting from malfunctions or interruptions in the operation or function of its products.
THE WARRANTIES CONTAINED IN THIS AGREEMENT ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE PRODUCTS. THE MANUFACTURER WILL NOT BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY BY THE MANUFACTURER’S NEGLIGENCE) LOSS OF PROFIT OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCTS.