ScanPro® Warranty and Service
ScanPro® microfilm scanners are built for long-term performance, precision imaging, and reliable operation in both research and conversion environments. Every system is backed by expert support and flexible service options to keep your workflow running smoothly.
Standard Factory Warranty (USB only)
Every ScanPro® scanner includes a limited one-year factory warranty covering parts and labor, giving you confidence in your investment..
Warranty coverage includes:
- Remote technical support provided by e-ImageData
- Parts and labor for defects in materials and workmanship
- Coverage for all current USB models
Warranty exclusions:
- Shipping to and from e-ImageData
- Damage resulting from misuse, improper operation, or unauthorized modifications
- Normal wear and consumable components
Extended Service Options
Extend your coverage beyond the initial warranty period. Maintain performance and minimize downtime with our flexible service plans:
Remote Support (e-ImageData)
• Remote troubleshooting and diagnostics
• Software support and updates
• Training and operational guidance
Starting at $395/year
On-Site Service (Kodak Alaris)
• 1-hour response time
• On-site repair within 24 hours
• Preventative maintenance included
Contact us for a customized quote.
Other Warranty Options
- Reinstated Warranty
If your warranty has lapsed, contact us to begin the requalification process. Repairs may be required before coverage can be reinstated. - Out-of-Warranty Support
Initial support via phone or email is free. Remote support is available starting at $150/hour (30-minute minimum). Factory service is available for parts, labor, and shipping.
How to Request Service
Contact us tech support or 1-800-251-2261.
For warranty returns:
• Return the scanner in original packaging (replacement boxes available for fee)
• Clearly mark your RMA number on the package
• Prepay all shipping charges to e-ImageData
Additional Warranty Information
Legacy Systems (FireWire Models)
ScanPro® FireWire models are no longer supported under standard warranty or service programs. Please contact us to discuss available support options.
ScanPro® Advantage Membership (SPA)
ScanPro Advantage membership provides software updates and feature enhancements but does not include warranty or hardware service coverage. Extended service plans are available separately.
LED Light Board Policy
The ScanPro® LED light board is covered for the life of the product.
If replacement is required, customers must purchase a new LED light board and return the defective unit within 30 days of shipment to receive credit. Credits are issued upon receipt and inspection of the returned part. Returns received after 30 days are not eligible for credit.
Terms & Coverage
• Warranty applies to all current USB ScanPro® models (FireWire models excluded)
• Repairs or replacements are provided at no cost; shipping charges apply
• On-site service is performed by Kodak Alaris-certified technicians
• Warranty does not cover misuse, unauthorized repairs, or shipping damage
• e-ImageData is not liable for indirect damages, lost profits, or personal injury except in cases of negligence
Need Help?
Our team is here to help with warranty questions, service options, and system support. Contact Support today.