ScanPro® Product Warranty

USB Microfilm Scanners Only

All ScanPro products have a proven track record of performance and reliability backed by factory-trained technicians. To confirm our commitment to supplying the most reliable microfilm scanning equipment on the market, we offer a best-in-industry 3-year factory warranty on all of our products and offer other extended warranties and out-of-warranty options. In addition, we pride ourselves on our excellent customer service – updating and training our customers as new features and software updates become available. With ScanPro, we have you covered!

Attention FireWire Customers: We are no longer supporting FireWire units. We're fully committed to helping our loyal customers smoothly transition to the latest technology. Please contact our sales team to explore all of your USB 3.1 microfilm scanner options.

Glossary

Standard Product Warranty: Our 3-year factory warranty covers your investment starting from the date of purchase.

Extended Product Warranty: This continuous coverage ensures that your USB microfilm scanner remains protected and supported without interruption, providing ongoing peace of mind and financial security. 

We've made a change to our offerings giving you the power to tailor your experience in 2024 - the continuous warranty program is no longer included in the ScanPro Advantage membership. However, don't worry! You still have the option to purchase extended warranty coverage for any USB model starting at just $395/year. To purchase, please contact us at customerservice@e-imagedata.com.

Reinstated Product Warranty: If your scanner warranty has lapsed and you would like to extend the warranty, please contact our customer service team at customerservice@e-imagedata.com to initiate the requalification process. Scanners with any pre-existing conditions will need to be repaired prior to warranty reinstatement. Should repairs be necessary, the customer would be responsible for parts, labor and any shipping charges required to bring the model back to warranty status.

Out-of-Warranty Support Services: The first line of support for any issue is always free email and phone technical support. If it is determined that a remote support session is needed, the cost for Out-of-Warranty remote sessions start at $150/hour (30 minute minimum) for each session. If the malfunction requires factory service, you will be required to pay for parts, labor, and all shipping related charges. Any factory repairs done by e-ImageData Corp. are covered for 1 year.

Extent of Coverage

Covered Hardware: All USB ScanPro microfilm scanners as well as accessories sold by e-ImageData Corp. FireWire models are not covered or eligible for any warranty.

e-ImageData Corp.’s Responsibility: To repair or replace (at the discretion of e-ImageData) the covered hardware free of charge (except for shipping charges). To provide free technical support and training via email, phone and remote connection.

Customer Responsibility: To obtain repair service under this warranty you must:

  • Contact e-ImageData at customerservice@e-imagedata.com to obtain a Return Material Authorization (RMA) number.
  • Correctly package the covered hardware in e-ImageData’s original WARNING: It is extremely important that covered hardware be returned in e-ImageData’s original packaging. Failure to do so will result in shipping damage for which you will be charged. If you do not have the original packaging, e-ImageData Corp. will provide this free of charge (except for shipping charges).
  • Write the RMA number on the outside of the return
  • Ship the covered hardware to e-ImageData with shipping charges prepaid.
  • Pay the shipping charges for returning the repaired or replaced covered hardware to

Exclusions: This warranty does not cover any hardware subject to misuse. This warranty does not cover shipping damage. e-ImageData Corp. does not assume responsibility for consequential damages of any nature and shall not be liable for damages resulting from malfunctions or interruptions in the operation or function of its products.

THE WARRANTIES CONTAINED IN THIS AGREEMENT ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE PRODUCTS. THE MANUFACTURER WILL NOT BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY BY THE MANUFACTURER’S NEGLIGENCE) LOSS OF PROFIT OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCTS.

Need a warranty? No problem, please contact us today!