Terms and Conditions

ScanPro Advantage (SPA) Membership Software

Customers may request a complimentary three (3) month trial of the ScanPro Advantage (“SPA”) Membership Software by contacting eID technical support. SPA software orders are fulfilled electronically and delivered to the customer’s designated email address within one (1) to three (3) business days of order confirmation.

Upon delivery, all SPA software licenses shall be deemed accepted by the customer, are non-refundable, and are not subject to revocation, cancellation, or return. eID disclaims all responsibility for the installation, configuration, use, or management of such licenses after delivery.

Except as otherwise expressly stated herein, if a customer is dissatisfied with a purchase other than a SPA software license, the customer may request a return within thirty (30) calendar days of delivery. Refunds shall be limited to the original purchase price less shipping and handling costs. Returned products must be in substantially the same condition as received and properly packaged for shipment. Customers must first obtain a return authorization number by contacting eID at 1-800-251-2261. Unauthorized returns will not be accepted.

To the maximum extent permitted by law, eID shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of profits, data, or business opportunities, arising from or related to the purchase, use, or inability to use the SPA software or any related products, regardless of the legal theory asserted.

LED Light Board Replacement and Credit Policy

eID warrants that its LED light boards are free from defects in materials and workmanship for the lifetime of the product under normal use. In the event of a failure, the customer shall be required to purchase a replacement LED light board directly from eID. To be eligible for credit toward such replacement, the defective component must be returned to eID within thirty (30) calendar days of the replacement shipment date.

Credit will be issued only upon receipt and verification by eID that the returned component corresponds to a documented product failure. Returns received after thirty (30) calendar days, or returns not properly associated with a replacement order, are ineligible for credit and will not be processed.

This warranty is limited exclusively to repair or replacement as described herein and does not extend to damages caused by misuse, improper handling, unauthorized repair, or modification. eID expressly disclaims any liability for incidental, indirect, consequential, or special damages of any kind, including but not limited to lost profits, loss of data, or business interruption.

Lifetime lamp warranty only applies to monochrome (LED) board.

General Provisions

These Terms and Conditions constitute the entire agreement between the customer and eID with respect to the matters set forth herein and supersede all prior communications, representations, or agreements, whether written or oral. No waiver or modification of these Terms and Conditions shall be valid unless in writing and signed by an authorized representative of eID.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to conflict of law principles. Any legal action or proceeding arising under or relating to these Terms and Conditions shall be brought exclusively in the state or federal courts located in Wisconsin, and the parties hereby consent to the personal jurisdiction and venue of such courts.